What is your returns policy?

We hope you love your order, but completely understand there may be times when you need to return something to us. We do ask you to bear in mind that the reason we sell these items is to raise funds for our charity and if we have to bear the cost of supplying replacements or refunds we will be reducing the funds available for those aims.

If you need any help, or have any questions about a return, please use the contact form to get in touch with our support team or will let you know how to go about returning products to us.

You may cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.

But, unless they are defective, we cannot accept returns of custom products, sample orders, or any products that have been washed or worn.

Common Returns questions:

Can I exchange an item for a different item?

We can only exchange like-for-like designs, for the same product in a different size or colour option shown on the returns form. If you’d prefer a different design or product style, we recommend sending your item back for a refund and placing a new order in the meantime.

What if my exchange request is out of stock?

If the item is out of stock, we will contact you via email to offer alternative exchange options. Where none are available, we will notify you of a refund on the item.

Will my shipping be refunded?
If you paid for standard shipping and return the full order, we will refund the shipping cost to you. If you placed your order with an upgraded/faster delivery method and return your full order, we will refund you the standard shipping cost only.

Will I be charged for the exchange order?

We operate a free exchange policy and so you will not be charged.

Can I return items from different orders together in one parcel?

Yes you can, but you must complete the returns form for the items in each different order number and make sure to include all of the Customer Returns Label Reference Numbers on a note within the parcel, so that our returns team can process your requests.

UK Returns:

For UK orders make sure you request and keep a proof of postage receipt for tracking your parcel online.

Alternatively, if the parcel fits, you can pop it back to us using your nearest post box, however, it’s worth noting you won’t have proof of postage for this, and returns may take slightly longer to arrive.